Terms and Conditions

 

To ensure Alana can offer the best services in her business, this list of terms and conditions was created as guidelines for her clients to understand when booking an appointment.

Booking Processes + Booking fees

  • Client is to be able to pay all costs related to the service at the time of booking.

  • After a client has filled out the contact form and requested their booking, Alana will communicate back and send out a booking confirmation/quote to clarify the individual quote for the services the client is after.

  • Once the service details have been confirmed an invoice will be sent out with 20% of the full price due - this is the booking fee and it is non-refundable.

  • The appointment will not be fully secured until the 20% non-refundable booking fee is paid. The rest of the invoice will be sent out on completion of the service and will be due no later than 1 week post appointment.

  • Booking fees will become part of the final costs all together.

  • The full payment will be required no later than 1 week post service. Reminders will be sent out at that time. Failure to pay the full amount will result in further action.

  • Please do not ask for refunds of booking fees as they will not be given.

 

Pricing

The prices detailed on this site have been extensively researched including using a spreadsheet.

They are based on:

  • Kit expense estimated to be used per client 

  • Preparation / admin / labour time

  • Alana’s skill level / experience

  • Service length

  • Fixed / variable costs

  • Additional options including; lashes, travel, parking etc.

 

Cancellation Policy​​​

  • A cancellation must be advised 48 hours or more prior to the scheduled booking time. Booking fees are non-refundable.

  • ‘No Shows’ including vouchers and prepaid appointments (unless for significant proven reason) will not be refunded and vouchers will become redundant.

  • If for whatever reason Alana has to cancel, clients will receive a full refund of any pre-paid booking fee's and help will be provided in finding a suitable replacement.

Cancellation/Reschedule due to C19 / sickness:

  • If you are forced to cancel/postpone due to events such as lockdown or having Covid (proof required), then any pre-paid booking fee's will be either refunded or put towards the new date.

  • If you are postponing from your own choice, regardless of tricky situations with loved ones being stuck in other parts of the world etc. Unfortunately Alana is unable to refund your booking fee for the originally saved date. You will need to pay another booking fee for your new date. While this is a tough thing to ask in this challenging time, you need to understand that this is the way Alana makes her living and if multiple bookings postpone/cancel, this will greatly impact Alana's business. 

Privacy and Confidentiality 

  • As a professional makeup artist often Alana will need to obtain personal client information including name, address, phone number, email address etc. This information is to be used solely by Alana regarding the booking and only this. 

  • In the case that Alana may want to use any images or videos created from the booking she will do so with permission from the client. These could include being used for her website, instagram and/or facebook page.

  • Use of images: Professional photos from the event are always so wonderful to see! It would be awesome to be able to use any of the photos relevant to Alana's work for this website, other social medias, displays, publications, advertising and exhibitions. All required permission and credit due will be presented along side the work.

 

Rights Reserved

  • Alana MUHA reserves the right to cancel any bookings that breach any of these terms and conditions. Email or text notifications of this cancellation will be sent to the client right away.

  • Alana MUHA reserves the right to legal action if any acts of extreme indecency were performed towards her including physical abuse, stealing from her kit and services and other indecencies of the like.

  • Neither party will be liable if in the event of extreme emergencies beyond reasonable control of either party including storms, fires, floods, pandemics, industrial actions, lock-out, power outage, strike, terrorism etc.

 

Liability 

  • Alana MUHA is not liable for any allergies or skin irritations that may occur during the practical service if they aren’t stated by the client prior to the service. Should a reaction occur Alana will do her best to help ease the situation.

  • Alana MUHA will endeavour to comply with all client requirements and to meet all expectations but if in the unlikely event that the client is unhappy with the final makeup application and/or hair styling, Alana cannot be held liable under this contract.

  • If in the unlikely event that Alana cannot attend the scheduled booking due to emergency reasons beyond Alana's control or personal illness, best efforts will be made to provide clients with a suitable alternative artist if required. Any deposits made will receive a full refund.

 

Indemnity 

By agreeing to the terms and conditions you indemnify Alana MUHA from and against all actions, injuries, reactions, damages, liabilities, losses, claims, demands, judgements, suits, settlements, costs and expenses.