Alana James(c)2022_Tabitha Arthur Photography-0066 copy.jpg
Alana James(c)2022_Tabitha Arthur Photography-9584 copy.jpg
Alana James(c)2022_Tabitha Arthur Photography-9543 copy.jpg
Alana James(c)2022_Tabitha Arthur Photography-9389 copy.jpg
Alana James(c)2022_Tabitha Arthur Photography-9207 copy.jpg

Frequently Asked Questions

How do I book an appointment?

 

Head over to my Contact/Book form, fill out all the fields with all your event details and click send. 

I will get back to you as soon as I possibly can to communicate any further details with you & secure your booking.

I do not take bookings through any other format other than this website so if you try and book me via text, phone call, social medias etc you might just miss me!

If you need to contact me more urgently via one of these other methods, please state your full name, the type of booking you are after, whether you are after makeup or hair or both, for how many people, timings, location and all other details I could possibly need to know regarding your urgent booking.

Please avoid phone calls where possible. If you do require a call, let's arrange a time :)

How far out should I book?

As soon as you possibly can! The sooner you contact me the higher the likelihood is of me being available.

If it is last minute don't hesitate to get in contact with me on the off chance I am available for your desired time.

My books are open up to 1 year in advance.

When should I book my trial & how long does it take?

 

I tend to recommend scheduling trial's a good couple of weeks prior to the big day; this way your hair & skin will be most similar to that of your wedding day meaning we can trial your hair & makeup most accurately and have all the details fresh in our minds

 

I prefer to operate for trials on Mondays - Wednesdays during regular business hours as this is when my schedule is most clear.

 Trial ideally will be at my home studio in Island Bay.

A trial generally takes 1 hour for individual hair or makeup or 2 hours for both makeup and hair.

How to prepare for your makeup and/or Hair appointment:

 

MAKEUP PREP

In the lead up to any big event make sure you take extra special care to treat your skin with all the love it deserves.

Cleanse 1-2 times a day (morning and night).

Exfoliate when you feel like your skin is feeling super bumpy and sandpaper like, you should only need to do it around 1-2 times a week (one of those being the night before your appointment).

Mist, tone, serum and moisturise right after you cleanse/exfoliate for optimal results.

Be sure you are using products tailored to your specific skin type.

Make sure your hands are freshly clean before decanting any product and massaging into the face.

If you feel the need to pick at your skin (lets be real we all have weak moments), avoid doing it right before our appointment.

I wouldn't recommend going experimental with new products right before your appointment date incase of potential allergies or negative skin reactions.

Bring with you any specific products you would like me to use - especially if you know you have super sensitive skin.

Wear clothes that are easy to remove without disturbing the makeup and hair when finished. I can provide a cape if necessary.

If you haven't sent them to me already, bring any inspo imagery of the look you are after so we achieve your most desired results.

HAIR PREP

It's recommended to wash your hair 1 or 2 days before the event so it has a bit of natural oil texture to work with, you can wet it on the day so long as it's dry for your scheduled appointment to save time on blow drying. If you prefer to have your hair freshly cleaned that is not a problem, we can use extra product to add the texture back in.

If you have curly hair that requires specific products and attention feel free to do this before your appointment (not required, I will help you achieve your hair goals regardless of how you prep beforehand).

If you have dry/frizzy hair, make sure to apply generous amounts of conditioner and follow up with some type of hair oil, hair mask or any other hydration focused product for a good few weeks before your event to encourage healthier hair.

Make sure when you wash your hair to shampoo twice from the roots down giving yourself a good head massage to stimulate the scalp, encouraging healthy hair growth and avoid a flaking. Rinse out thoroughly and follow with conditioner focused on the ends of your hair with minimal product on the scalp to prevent excess oil production. It is super important to thoroughly rinse all product from the hair before exiting the shower.

Provide any accessories/extensions/veil you are planning to wear with your look.

For your only hair trial if possible come wearing makeup (if you know you will be wearing it on the day) so we can best visualise the full look. If you are wanting to go the extra mile, wearing a top/dress with similar colours and maybe even a similar neckline to that of your gown on the day will help you see how the style suits your neck, shoulders, back and décolletage areas. 

Again with the inspo imagery, if you haven't sent them to me already, bring all imagery you have of the look you are after so we achieve your most desired results.

How long does a makeup and/or hair appointment take?

 

The timeframes I have given in the services pages are the general outlines of an appointment time with me however these are not set in stone. Timings can differ depending on multiple factors including: the service you are after, the complexity of a look, the thickness/length of hair, the amount of people involved etc. This can all be discussed in further communications.

Here is a quick guide on how best to block out timings on the day

You can start by working backwards, starting from the time your event starts and then factoring in some or all of the following:

Travel time from prep location to event venue.

30mins for getting dressed, a sip or two of bubbly, bathroom runs, hype up time with loved ones, photos etc.

1 hour pp for a full makeup or hair style (bride / individual private client).

45 mins pp for more simple makeup or hair styling (including bridesmaids).

15 mins pp for a touch of makeup or hair on any flower girls or extra members potentially wanting a little something

extra buffer - the last thing we want is a stress at the end due to varying factors causing times to go over.

What is included in the service?

During your appointment session with me we will chat about all things you; skin type, skin conditions, allergies, hair type, hair conditions etc. we will bring to life the makeup and/or hair look tailored to all your specific requirements and wishes to get the best, most flawless finish that helps you feel your utmost confident.

Processes can vary for each different services I offer but I can always guarantee a good time, chill vibes and lots of glamming!

 

 

What do you value most as a brand?

 

I am a 99.9% cruelty free artist with strong values in all things ethically sourced and environmentally friendly.

I am sure we have all heard about 'grey area' brands by now. If you haven't, these are brands in which sell their products to China. What's the problem with this? you may ask. China has a law that requires all products entering their country to be tested on animals before retailing. The thing is though, when you buy products from these brands in New Zealand they are cruelty free however by purchasing from these brands you are in a way supporting animal testing.

While in the past I have ignorantly purchased and stocked my kit with products from various brands that sell to China I have made the conscious decision to have these remain in my kit until they are used up and only purchase new alternative products from clean, cruelty free brands.

 

The only exception I personally have made is for MAC cosmetics, I have worked for this brand in the past and I know they are a leading brand working with China to eradicate animal testing once and for all. I also believe their environmental values as well as multiple other positive practices are making such a beneficial impact on this world and therefore I personally feel justified to stock this brand in my professional kit in a more limited capacity.

What brands can we see in your kit?

I stock a large variety of brand in my professional kit, including but not limited to:

Anastasia Beverly Hills, Smashbox, Tarte, Juvias Place, Morphe, Mecca Max, Too Faced, La Roche Posay, Go-To, Stila, Huda Beauty, Rituel De Fille, XO Beauty, Suva Beauty, MAC, Glow Recipe, Weleda, Antipodes, Hourglass, Fenty, Charlotte Tilbury, Danessa Myricks, Davroe, The Nak, KYK hair, RnCo hair, Paul Mitchell, Batiste, CoLab

What currency are your prices in?

All prices detailed in this website are in NZD

Whats in your contract?

 

See my health and safety & covid-19 policy + terms and conditions or follow the links at the bottom of this page.